Faculty Speak: Prof. Umashankar Venkatesh, Director, PGPM Gurgaon


Please brief us about your educational and work experience prior to joining GLIM, Gurgaon.

PROF. UMA: To start with, I was an agricultural sciences student and earned a graduate qualification in agricultural economics before joining an MBA program. After my MBA, I worked in the FMCG industry for a while before reverting back to academics. Started my career as a faculty member in a state university and went on to a series of business schools in India, wherein in many, I was a founding member. In between, I completed a doctorate in management in the specific area of consumer behaviour. I have been deeply immersed in academic administration; entrepreneurship and quality management since my Lectureship days, which continues till date. Prior to joining Great Lakes, I was Professor and Area Chair – Marketing, at the International Management Institute, New Delhi. My research and publication focus largely around issues in consumer behaviour and marketing of services. My recent published work is in the area of internet shopper segmentation and use of social media in tourism. Two of my co-authored cases are published by Richard Ivey and are listed in the Harvard Business School Publication’s Case Inventory. I also conduct MDPs and other training programs in industry and academia mainly for banks, civil services, PSUs, hospitality companies etc.

What interested you most towards the field of marketing?

PROF. UMA: Always fascinated by aspects of consumer behaviour and trying to understand why people manifest a particular kind of buying behaviour. The underlying thought process and value system that individuals approach purchase situation with, is something that is of enormous importance for anyone wanting to be a marketing professional. I cut my teeth in marketing as a practitioner first and that too in the cutting edge area of sales management. The FMCG selling process is something that gave my first hand exposure to the dynamics of consumer buying behaviour and since then I have been learning new things about this every day.

Please guide us with the various career prospects in the domain of marketing.

PROF. UMA: Obviously, the digital space is the happening space and you should look at aligning your learning and skill building endeavours with this domain. Internet and mobile based businesses are ramping up at an astronomical pace and will remain a fertile area for future entrepreneurial and employment opportunities. Marketing analytics is another emerging area that will grow rapidly in times to come. You have the option of getting skilled in this area and leverage the same to create opportunities for yourself. Another thought that comes to mind is that we must readily lend ourselves equally to sales and sales management oriented roles within marketing along with other marketing roles such as – product/brand management; research; customer care etc. This will really enhance your possibilities and increase the scope of growth areas and roles that you may be able to land.

If you are not teaching, what else do you like to do?

PROF. UMA: I travel frequently to the hills whenever I find some time and find solace in reading stuff that I do not get the chance and time to read, which is fiction and poetry.

Humour is an integral part of your lectures. How much of it would you attribute to your being a follower of Russel Peters?

PROF. UMA: Well, I pre-date the gent so named hence he should be asked this question…!! On a more serious note, I do believe that this is an effective way to impart understanding as otherwise some topics and subjects can become a bit too dry and pedestrian to impart to a set of (impatient) learners.


Samurais, PGPM Gurgaon Class of 2016

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