Telecommunication – Enabling the Fourth Industrial Revolution

GREAT LAKES GUEST LECTURE SERIES – Mr SUNIL SAYAL

CFO REGION INDIA, NOKIA SOLUTIONS & NETWORKS

10th September 2018: Nokia, a brand that has a special place in all our hearts. Growing up, there hardly was any kid or adult in the 90s who didn’t own a Nokia. So, both the Ninjas (PGPM) and the Aztecs (PGDM) 2019 batches were supercharged to welcome Mr Sunil Sayal, CFO Region India, Nokia Solutions and Networks. Mr Sayal took the time out to share his immense experience of the telecom industry and talk about the ongoing fourth industrial revolution.

Mr Sunil Sayal | CFO Region India | Nokia Solutions and Networks

Mr Sayal is a finance professional with close to three decades of experience across both MNCs and Indian Corporate houses. He is a member of ICAI and ICSI and holds commerce and law degrees from Delhi University. He has been working in the Telecommunication Industry for the past two decades with Ericsson in the past & currently with Nokia Solutions and Networks and has witnessed its evolution in India since its infancy to the present era.

Mr Sayal started his talk with the history of past industrial revolutions. Steam engine powered industries and rail-roads had sparked the first industrial revolution, followed by the second revolution energized by electricity. The third spurt of massive productivity gains was triggered by development and advancements in the domain of computing and web-based internet. Mr Sayal believes that the fourth industrial revolution would be empowered by the explosion in digital information, Internet of Things (IoT) and Artificial Intelligence, with telecom being its biggest enabler.

He discussed the growth of the telecom industry starting from Analog Voice to current 4G making telecom industry an integral part of everyone’s life. A life without a 4G connection is now not imaginable. Mr Sayal shared interesting facts regarding the contribution of the Telecommunication industry towards the development of India. Having 1146 million subscribers, telecom industry contributes to 6.5% of GDP and has generated over 4 million jobs besides attracting big scale FDI. India and China are currently the #1 consumers in global data traffic. In his words, “We sit on the cusp of a revolution in information”, and the numbers are a definite proof of his statement.

How has Airtel managed to be the #1 company?

Mr Sayal highlighted the factors behind Airtel’s immense success in India. Airtel has been the leader in the telecom industry since its inception and has always enjoyed the biggest pie in the market share. Innovation is one of the biggest factors behind Airtel’s success. To quote him, “Either you innovate or you die out”, and this seems to be the motivation behind Airtel’s mission. Airtel, which had the first mover advantage, capitalized on the opportunities it got and never failed to take the lead in bringing technological changes in its services and quality rather than following the competition. While the strategy of adopting pay-by-capacity and network outsourcing to companies like Nokia and Ericsson has given them the competitive edge in improving the quality and services, having a brilliant brand connect has helped them in establishing the link with high revenue customers.

Why weren’t Vodafone and Idea able to challenge Airtel’s reign?

The two companies which recently merged to become the biggest player in the telecom industry bringing further consolidation in the industry have historically been the second and third biggest companies in the market. The guest discussed the gaps which kind of prevented these two great companies with extremely renowned parentage from challenging Airtel’s reign. Vodafone, which brilliantly established brand connect with its unique advertisements, fell short of providing a better alternative to Airtel’s services. While getting involved in the taxation dispute hurt the company during its early days, being a global company, it was perhaps not so successful when it comes to thinking and executing with local considerations in mind. Idea, too, lagged in establishing a concrete strategy to outsource or insource their networks and were not in a dominating or leading position in the cash-rich telecom circles of the country.

Jio – the disruptor?

The latest entrant in the Industry, Jio, has been able to disrupt the market with its out of the box thinking strategy and huge risk-taking appetite. Jio entered an already saturated market with its ground-breaking innovation and technology and became the first player to launch its services with Pan-India 4G coverage which helped them reach every corner. It launched its services with path-breaking industry-changing cheap tariff plans. While most companies would prefer taking services from well-established brands, Jio took a risk by purchasing the network equipment from a new entrant– Samsung, and invested hugely in R&D from best brains across the globe and provided the best quality services to the consumer. Mr Sayal quoted Mr Ambani, “Data is the new Oil”, which seems like the motivating idea behind Jio’s strategies.

The Fourth Industrial Revolution

For his concluding thoughts, My Sayal explained the contours of the upcoming fourth industrial revolution which will be triggered by the introduction of 5G powered IoT. ”5G delivers extreme broadband, ultra-robust, low latency connectivity, and massive networking for the Internet of Things to enable the programmable world, which will transform our individual lives, economy and society”. Enabling the fourth revolution would require enabling massive capacity everywhere through Ultra-broadband, realizing the agility of software-defined business through Cloud and igniting the new businesses of IoT.

This, in his opinion, was the shape of things to come which will guide the future of the global telecommunication industry.

Author: Arpit Gupta

PGPM, Class of 2019, Great Lakes, Gurgaon

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HR – The Way Forward

GREAT LAKES GUEST LECTURE SERIES – Mr SANJEEV SHARAN

DIRECTOR (HR – GLOBALIZATION) – ZTE TELECOM LTD.

Thursday, 13 September 2018: An enthusiastic crowd, comprised of 100 plus Jaguars (PGDM 2018-20 batch), gathered in the auditorium dressed in business formals looking as sharp as Obsidian Blades, to learn about the significance of HR in companies from one of the best the field has to offer. Mr. Sanjeev Sharan, Director (HR – Globalization), ZTE Telecom Ltd., was in the campus to provide us with in-depth knowledge of the role of HR in the 21st Century and covered various topics like, expectations of businesses from HR, ways in which HR can be the core of a business and clarified if the time is ripe for HR to change to avoid going extinct; in an insightful interaction.

ZTE Telecom Ltd.

ZTE Corporation is a Chinese multinational telecommunications equipment and systems company headquartered in Shenzhen, Guangdong, China. It is one of China’s leading telecom equipment manufacturers. ZTE operates in three business segments – Carrier Networks (~54%)-Terminals (~29%)-Telecommunication (~17%). Being a Chinese company, its workplace policies and culture are quite different from those followed by Indian organizations. This was an interesting insight into work cultures followed by companies outside India for the attending crowd.

Mr Sanjeev Sharan – ZTE Telecom Ltd.

Mr Sanjeev Sharan is currently working as the Director (HR-Globalization) for ZTE Telecom Ltd. and is an accomplished HR Professional with over 24 years of experience in renowned organizations. Mr Sanjeev has been working as Director (HR-Globalization) with ZTE for 4 years and has also worked with MTS Sistema Shyam Teleservices and Reliance in the past. During his professional career, Mr Sanjeev has over 18 years of work experience in the Telecom industry in the HR Department. He is a strategic HR professional with Global experience and has a strong exposure to Culture Building, Performance Management and Business HR. He also headed the Globalization Project based in China with a focus on setting up HR led processes and policies aligned to Global Best Practices.

Role of HR in companies today

Expectations of businesses from HR

Mr Sanjeev started off the lecture by introducing the Great Lakers to the relevance of HR. He explained why people would want to join HR and also stated that HR is about finding the “Right people for the Right role”. According to him, HR is no longer a support function but has matured to be an advisory function. Everything that can be measured, should be measured and HR has the responsibility to find ways to accurately measure the data related to the employees and advice the top management accordingly. Another requirement that businesses have from the HR function is to get into the mindset of the person whom they are investing money in, so as to understand the value that he may provide to the company. He also put forth the fact that technologies are changing at a rapid pace, companies are struggling to keep up with these advances and are now seeking the help of HR to fill the gap between the emerging technologies and the manpower required to utilize these technologies profitably.

HR as the core of businesses

Mr Sanjeev stated that the core functions of the HR department are its “ FLEXIBILITY” in processes. He further explained that Business focus should be “married” to HR focus to achieve higher goals. He then dived into the key areas where currently HR spends maximum time (Recruitment, engagement, payroll and incentive calculation, etc.), brushing up on the tasks that are undertaken in each area. His belief is that “Power of HR is how you align it”, HR practices that are the result of an extensive study of data gathered from various processes within the company will provide more fruition than generic HR practices. Mr Sanjeev then linked business challenges to HR, explaining HR’s role as an advisory figure to business, helping them in building right leadership mindset, measuring productivity, fair evaluation culture, maintaining right talent pool and right people identification.

The Way Forward

The final topic tackled was if the time is ripe for HR to change to avoid becoming obsolete. Mr Sanjeev having two decades’ worth of experience was the perfect person to address this topic as he gave significant insights into the change that already is taking place in the HR departments across the companies around the world. He said, “The age-old HR practices have to be discarded due to the changing work environment. Knowledge is power and this is what HR has to conform to in all its functions. Deep industry and competition knowledge, networking, automation to reduce man-days, focus on culture fitment are few standouts in the recruitment function of HR.” In regard to careers, he stated that “data-based decisions, promotion linked to organization need, capability and performance-based promotion are the factors which build careers.” He then moved to Analytics in HR, as the world today is based on data and the analytics of this data. He explained that there is no place anymore in HR for “I think….& It Should”, as every action and every decision has to be based on appropriate facts and data.

To conclude, it was an exciting and interactive session for the Jaguars which helped the young B-School students understand the nuances of HR and how the theories they learn in classes get applied to the corporate world.

Author: Indrajeet Vadgama

PGDM, Class of 2020, Great Lakes, Gurgaon

Holistic View of the Various Nuances of the Tax Structure

Holistic View of the Various Nuances of the Tax Structure

GREAT LAKES GUEST LECTURE SERIES – Ms PREETI KHURANA

EDITOR IN CHIEF – CLEARTAX

Sunday, 19th August 2018: “There is no rest for the wicked.” This idiom was tailor-made for the Great Lakers. When the world enjoys quiet and lazy Sunday mornings, the ambitious Great Lakers are always up and ready in their sharp business formals, armed with their laptops and notepads, to welcome an industry guest in the campus for an interactive learning session. This week we met Ms Preeti Khurana Chief Editor, ClearTax, who expounded the various nuances of the tax filing system, elaborated on the recently implemented GST tax structure and gave the students a holistic view of the Indian tax regimen.

ClearTax

ClearTax began as an “Individual tax return filing” platform. It has now ventured into multiple areas including Tax Cloud which is a bulk return filing system for Chartered Accountants. Along with possessing a dedicated “GST Return System” which facilitates GST invoicing, returns, supplier performance reporting and online e-way bill generation, it also has its own “Investment platform” which is regarded as the #1 platform in India for mutual fund investment. Another differentiated category which ClearTax caters to is the “Start-up regulation”. It helps start-ups remain cognizant of the compliances, manages their accounting and bookkeeping and expedites their tax filing. It is also instrumental in providing comprehensive knowledge about tax regimes, investment and accounting to the people.

Ms Preeti Khurana

Ms Preeti Khurana is currently associated with ClearTax as the Editor in Chief. Prior to this, she has served as a Budget Manager and an Assistant Manager at American Express and PwC respectively. She completed her C.A in 2004 and started her career with PwC. Post that she joined American Express where she spent 7 years of her corporate career, but later on, realized that she wanted to pursue something more exciting. It was then she decided to call it quits and joined ClearTax. At ClearTax she serves in various capacities, which includes customer support for tax filing, sales pitching for the product as well as drafting the complete tax guide at the portal which even a layman could understand. She believes that if you put in your best efforts to accomplish a goal, you will definitely be able to achieve it.

Recent changes in the Financial Services

Technological developments

Ms Khurana started by stating “The future is paperless and presence less” owing to the recent developments on the technological fronts, and how it has impacted the financial sector. She explained that this change has vastly opened up the business avenues by broadening the target market in terms of the tech-savvy users, but it has also opened up new challenges regarding issues like data privacy and data theft. She also talked about how the cumulative use of Artificial Intelligence, Blockchain and Internet of Things (IoT) is changing the face of the Financial Services sector and how the business is being transacted in the global space. “Heightened need for collaboration and threat of competition coupled with the massive amount of regulatory oversight would be prevalent in the times to come” said Ms Khurana. Commenting on the differentiation that the financial companies face, she said that though these organizations are extremely asset light, their core investment area turns out to be data security, rules around which are yet to be framed and this would have several major implications on the taxation.

Worldwide Taxation

She also took the students through the worldwide taxation phenomenon and reiterated that how digital companies like Facebook and Instagram would face challenges in their taxation policies in the times to come owing to the digitalization and globalization. These companies which initially accounted their taxes based on the presence of a Permanent Establishment (PE) will now also be forced to pay taxes in countries where they have a significant economic presence in terms of revenues and subscriber base. This, she said, would have several ramifications as the International Tax laws and treaties would have to be revised. There are also humongous challenges with regard to generation, storage and retrieval of such large amounts of data.

GST

The Goods and Services Tax or the GST implementation was also expounded by Ms Khurana. The students were awestruck with how she explained the entire GST regime in such a lucid manner. She explained the need for switching to the GST system and the flaws which were present in the indirect tax system which led to cascading of taxes, non-compliance and difficulties in tax filing procedures. She further elaborated on how GST has simplified the entire system by bringing all the taxes into the ambit of a single one and the simplification of input credit claims by suppliers, the launch of the e-way bill to prevent leakage of revenues and the easy tracking of the movement of goods throughout the country. Ms Khurana stated that although the new system has simplified the entire tax structure, it has a downside in the form of costs of compliance shooting up, discrepancies in the dating and receiving of tax bills and proper mechanisms to track the interstate movement of goods and contingencies in tax filing for real estate.

To conclude, it was a fruitful session which helped the students in understanding the nitty-gritty of the tax structure and the recent developments in the global marketplace. This knowledge will be a great asset to the students not only aspiring for a career in finance but every single one of us.

Author: Bhawna Ahuja

PGPM, Class of 2019, Great Lakes, Gurgaon

What comes after an MBA?

What comes after an MBA?

GREAT LAKES GUEST LECTURE SERIES – Mr ROHIT KUMAR

CX PRINCIPAL – SALES & MARKETING STRATEGY – INFOSYS

18th August 2018

The weekends at Great Lakes, Gurgaon, after an end-term exam, aren’t complete without an interactive industry engagement event. This one was particularly more exciting as the PGPM batch of 2019, The Ninjas, gathered around to welcome Mr Rohit Kumar, the CX Principal for Sales and Marketing Strategy at Infosys, for a session on various career options in the IT sector after an MBA. Being an Infoscion myself, I was eagerly looking forward to the session delivered by a fellow Infoscion of a calibre to look up to.

Mr Rohit Kumar: An engineering graduate from G.G.S.I.P. University, who later completed his MBA from the reputed S.P. Jain Institute of Management and Research in 2012. After working for over 3 years as Senior Manager for Engagements at Nagarro, he took the helm at Infosys in heading the Sales and Marketing Strategy for the Oracle CX Cloud practice in 2016. He has more than 13 years of experience in business development, client acquisition, customer relationships & marketing. He has worked with clients across the world, focusing immensely on understanding the pain-points of the customers. Mr Kumar has an in-depth understanding of the IT industry and has varied project experience that gives a unique flavour to his working style. Before his MBA, he has worked with reputed firms such as IBM and SAP.

Mr Kumar set the tone for the session by talking about how the industry is segmented into various Verticals and Horizontals. He emphasized on how having a vertical depth or horizontal experience is the key to success. He also reinforced the importance of MBA graduates re-inventing themselves from time to time, once they enter the corporate realm, and being always able to think on their feet.

What are the options for an MBA graduate?

Mr Kumar walked us through the different types of profiles that an MBA graduate from an IT background can pursue, leveraging all his years of experience before choosing to join a B-School. He explained how a candidate with leadership skills and the ability to work under pressure can look for a role in Project Management. Having sound technical skills, a know-how of various business dimensions and a keen insight into the minds of the costumers make one perfectly suitable for this role. Additional relevant certifications are a bonus.

Consulting is another lucrative career option which is open to management graduates. Explaining the differences and drawing demarcation lines between Strategic and Management Consulting, Business Consulting, and Technical Consulting, Mr Kumar cleared all misconceptions and ambiguity that management students usually have regarding these roles. Sharing insights from his own experience in working with some of the leading service providers in the IT Industry, Mr Kumar shed light on the current scenario in the business world, especially on how the thin line between Business and Technical Consulting is disappearing with each passing day, and on how companies are preparing themselves to have a strong presence in both the domains.

He also spoke about other roles such as Business Analyst, Sales Management, and Pre-Sales Management. While Sales Management requires a candidate to be extremely innovative and creative, pre-sales demands domain expertise and the ability to think about multiple solutions to a given requirement in order to create a variety of offerings for the customer to choose from. A business analyst, on the other hand, is expected to have requirement analysis capabilities coupled with excellent communication skills.

What should be the approach of an MBA student?

Mr Kumar enlightened the students on the right approach towards pursuing the role that would do justice to their experience and skills. Identifying one’s own skills and also identifying the kind of work that would be truly enticing is extremely important for an MBA student. At the same time, it is vital for a student to follow the companies they aspire to be a part of and keep themselves abreast with what the industry experts are talking about. In addition to this, growing one’s network and developing a niche skill holds crucial importance in skyrocketing one’s career growth.

Importance of LinkedIn

LinkedIn, the social network for corporates, has become an important tool for corporate networking and Mr Kumar strongly emphasized on its relevance and how an MBA student can leverage it to improve their future prospects. He inspired the Ninjas to step out of their comfort zones and do what most people hesitate to – add a minimum of 20 influential people to one’s connection every day while sending scheduled emails on one’s professional and academic development every 3-4 months to all connections in order to gain more visibility. This tactic bore fruit for Mr Kumar as he landed 5 offers through LinkedIn alone by the time he graduated as an MBA. LinkedIn is a platform which every professional should use to the extent of its potential and connect with a number of people who would eventually open doors to more gainful opportunities and a fruitful career ahead.

Concluding Thoughts

The session turned out to be an extremely enlightening experience and this was evident by the whirlwind of questions Mr Kumar received from the ever-enthusiastic Great Lakers. To wrap it up, the talk delivered by Mr Kumar will forever be etched in our minds as we prepare ourselves and follow his advice for our placement season and look for the right jobs in the right firms with the right attitude and approach. Great Lakes Institute of Management, Gurgaon, expresses its deepest gratitude to Mr Rohit Kumar for sharing his extremely valuable insights with the upcoming graduates.

Author: Arpit Gupta

PGPM, Class of 2019, Great Lakes, Gurgaon

Breathing Life into a Brand

Breathing Life into a Brand

GREAT LAKES GUEST LECTURE SERIES – Mr AVIK CHATTOPADHYAY

Co-FOUNDER – EXPEREAL INDIA

27th July 2018:

Fridays at Great Lakes, Gurgaon, generally mean a session with a seasoned industry expert. Dressed in our formal best, armed with laptops and notepads, the Great Lakes’ PGDM batches, Aztecs and Jaguars, were ready to welcome Mr Avik Chattopadhyay for an interactive session focused on Branding. Being a marketing enthusiast, I was eagerly looking forward to this session.

Mr Avik Chattopadhyay: He is the founder of a brand consultancy firm, Expereal India. The firm deals with building strategy for several brands. He possesses extensive experience of more than a decade in Branding for the automobile industry and has previously worked with giants like Volkswagen, Maruti Suzuki, Apollo Tyres, Peugeot, to name a few, in leadership roles.

The interactive session majorly focused on the characteristics of a brand that keeps it relevant in the long run. Mr Chattopadhyay explained that at the heart of each and every brand, lie some core values and characteristics which derive its purpose and are in-sync with the hearts of the consumers. If a brand cannot connect with its audience, it is eventually and inevitably going to phase out.

He further added that the idea of a brand is applicable to everything, from products and services to organizations, teams and even individuals. In order to substantiate his words, he offered examples of prolific standings like that of the Nalanda University – standing for knowledge, the Pyramids – standing for their engineering marvel, and the Himalayas – standing for both tranquillity and as a symbol of challenge. While these can be perceived as products from a marketing perspective, there are individuals like Elon Musk, Christopher Nolan and Steve Jobs who are nothing short of a brand in themselves.

He explained that in today’s context, a brand is something that is highly misunderstood and many a time is just equated to a bunch of tangibles like a logo, slogan, advertising or maybe a Facebook page. A brand in its entirety is way more than that and is reflected by “what it stands for.” It is something that is promised and delivered consistently.

Having worked with some of the most reputable brands – Maruti Suzuki and Apollo Tyres – he then took the students for a Case Study ride to showcase how these two companies came out from a series of troubles and bad market standing and how they were able to turn around the brand image to what it stands for today.

In the case of Maruti Suzuki, he described the worst couple of years in the company’s timeline i.e. from 2000 to mid-2002 and how that was a major motivation to introduce a product which entirely revolutionised the Indian automobile market. The product was Maruti Suzuki Swift. While Swift was built for a newer target market and was designed as per it, the entire project remained true to the brand idea of Maruti Suzuki, which is – democratization of mobility.

A similar case of Apollo Tyres was discussed. While Maruti Suzuki had a very inside-outside approach to solve its problem, Apollo did just the opposite and succeeded too. He laid out the importance of setting and adhering to benchmarks along with devising a long a term strategy to be truly successful.

The session turned out to be more enlightening than any of us imagined and that was evident by the storm of questions Mr Chattopadhyay received from the knowledge-hungry Great Lakers. To conclude, this was one of the sessions which will be in the memory of everyone who aspires to make a career in Branding.

Author: S SnehanshN

PGDM, Class of 2019, Great Lakes, Gurgaon

From Table Reservations to A Leading Restaurant Technology Provider – The story of Dineout

From Table Reservations to A Leading Restaurant Technology Provider – The story of Dineout

GREAT LAKES GUEST LECTURE SERIES – Mr VIVEK KAPOOR

Co-FOUNDER – DINEOUT

14th July 2018

On a particularly hot summer Friday afternoon, the Ninjas and Aztecs – the PGPM and PGDM 2019 batches of Great Lakes Institute of Management, Gurgaon – came together to welcome Mr Vivek Kapoor, a sailor-turned-entrepreneur and co-founder of the flourishing start-up – Dineout.

Mr Vivek Kapoor: At the age of 18, Mr Kapoor joined the Merchant Navy and sailed as a Cadet for 2 years on Italian-owned vessels. He sailed for almost 30 months as a 2nd Officer and has a Chief Officers Certificate of Competency from DG Shipping, India, before he set out to be an entrepreneur.

Inception of Dineout

Mr Kapoor took the students on a 90-minute journey to showcase how he started the company with three of his friends, who all had been working with international MNCs. They planned to launch Dineout as a restaurant reservation system on February 29th, 2012, after having partnered with 80 restaurants in Delhi with zero on-boarding fees.

As is the case with any start-up, the initial days were not as smooth as they might have imagined. In a pre-Jio era, when smartphones were still becoming popular, getting users on their website was a Herculean task. So was getting a response from the restaurants. In order to tackle this, they set up a hotline for booking reservations along with shifting their email-based system to SMS based. Six months down the line, in August 2012, they landed their first investor, who interestingly happened to be one of their early customers. Within a year of being in operation, their team grew from 4 to 30 and their user base grew from 3,000 diners a month to over 8,000 diners.

Partnership & Acquisition

Soon after, they were approached by Times Internet (formerly known as TimesCity), the “Yellow Pages for restaurants” as he called them, for a partnership requiring them to power the “Book Table” button on their website. Within just two months of partnership, they offered to acquire Dineout. In Mr Kapoor’s words, “As entrepreneurs, it was a very difficult and confusing time, because no entrepreneur would start his company and think that within one or two years of the company’s existence, he would have to wash his hands off the company”. Times Internet, however, had different plans. They still wanted the founders to run the company even after the acquisition.

Transition from Table Reservations to A Leading Restaurant Technology Provider

Post-acquisition, from 12,000 diners a month in April 2014, they grew to 54,000 diners a month by April 2015. They scaled to 8 cities, and the team grew from 30 people to 150 which included a 45-people call-centre team. However, booking tables via calls wasn’t a sustainable way to move forward. A software-based system was the need of the hour, and that’s when they acquired Inresto, a small Bengaluru-based technology company.

With Inresto in their portfolio, Dineout grew to be a company that builds technology for restaurants and not just facilitates table reservations for diners. Inresto developed into a tool that catered to all the needs of a restaurant, from Feedback Management, Table Reservation to Order Management and Campaigns. Along with having a user base of over a million users, Dineout currently is the leading technology provider to the restaurants.

Challenges

Dineout did face a lot of challenges such as lack of inter-partner chemistry, lack of clarity, organizational structure, infrastructural issues and doubts on their validity. Mr Kapoor brought to light the fact that one needs to be aware of one’s strengths and weaknesses. Equity shares amongst the partners prior to the acquisition were not equal and this kind of disparity can be brutal. This was overcome after the acquisition by keeping in mind the future growth of the company.

While talking about Dineout’s strategy for acquiring users, Mr Kapoor said that closing the loop, or completing the transaction, is important. To attain this, Dineout introduced Dineout SmartPay, a brainchild of co-founder Sahil Jain, to identify customers on Inresto and make payments easier. They have also aggregated various delivery services like Zomato, Swiggy, Food Panda along with payment services like Paytm, Freecharge, PhonePe, Visa, etc. He also mentioned that if discounts are considered the right way to go, they are actually not. Simply providing discounts is not the right way, but how the discounts are positioned is more important.

Rising above the Competition

On being asked about how Dineout is trying to create a different position for itself among companies such as Zomato, Nearbuy and EazyDiner operating within the same space, Mr Kapoor responded by stating that the USP of the company is Adaptability. Dineout is focused on doing what the restaurant wants them to do and what the diner expects them to do. Zomato has the highest restaurant discovery rate but it lags behind Dineout in table reservations. Dineout SmartPay has recorded more transactions than Paytm in restaurants. From the restaurants perspective, Dineout is far deeper in providing technology than any other competitor. Dineout is also getting into Big Data and Analytics, working with around 40,000 data points, helping partner restaurants with expansion and customer data analysis.

Author: Arpit Gupta

PGPM, Class of 2019, Great Lakes, Gurgaon

Uncovering the Secret of Success in the Corporate Sector: Great Lakes Guest Lecture Series

Uncovering the Secret of Success in the Corporate Sector: Great Lakes Guest Lecture Series

GREAT LAKES GUEST LECTURE SERIES – Mr ASHISH JAIN

VICE PRESIDENT – RIGHT MANAGEMENT, INDIA

We often take our freedom on social media for granted. We love to show off our brand new purchases, check-in at some of the finest bars and pubs in town, share an insane number of selfies and also express our religious and political views before a large audience. We often forget that we are, in fact, being watched and judged. Our current employers, our prospective employers, nearly everyone who scrolls by our posts builds up an opinion about us.

7th July 2018: It was a bright Saturday morning. The Ninjas –PGPM batch of 2018-19, at Great Lakes Institute of Management, Gurgaon – were once again decked up in their sharp suits, armed with notepads, pens and laptops, to attend a talk delivered by Mr. Ashish Jain, Vice President of Right Management, India, and his colleagues, Shivpriya G and Ishana Singh. After weeks of exams, project submissions and assignments, an interactive industry engagement event was well overdue. The Ninjas were in for a fruitful learning experience from people who have made the most out of their personal experiences and grown immensely in their professional lives.

Right Management India: Right Management is one of the leading talent development and career management firms in the world. Established in Philadelphia, USA, in 1980, the company has grown by leaps and bounds by establishing its presence in the US, UK, Canada, China and India. It acquired People Tech in 1996 and Coutts Consulting in 2002. It now is a leading brand under Milwaukee-based Manpower Group, one of the largest Fortune 500 staffing firms in the world. Manpower Group CEO Jonas Prising holds a seat at the World Economic Forum. Right Management has participated in the VivaTech Convention, which is a major platform dedicated to technological innovations, where many promising start-ups also come forward to showcase their offerings. The firm is also actively involved in leveraging Artificial Intelligence to ease the hiring process for corporates.

Ashish Jain: Ashish Jain is an alumnus of Institute of Management Technology, Ghaziabad. An MBA specialized in Human Resources and Marketing, Ashish has also completed the HBX CORe Credential of Readiness certification from Harvard Business School. He began his managerial career as a consultant with Positive Moves Consulting in 2008, and worked with the firm until he joined Right Management India in 2010. He started off as a consultant and has worked his way up to the post of Vice President in a matter of 8 years and is now spearheading various digital initiatives in the firm, bringing Artificial Intelligence to the field of talent acquisition and hiring.

Social Media – A Deal-Maker or Breaker: Ashish Jain and his colleagues took the Ninjas through a 90-minutes journey to show them how the effective use of social media, or the lack of it, can make or break a person’s career or a business. Quoting numerous examples from their personal lives and from around the world, they delivered the importance of leveraging social networking to connect with people in a manner that it opens up new pathways towards fruitful career opportunities.

Social networking sites have their own beauty as well as pitfalls. They give each person a platform to interact with people spread across the globe, to present their talents and achievements before all of their friends, to bask in the glory of their latest acquisitions of property or automobiles or to voice their opinions regarding various socio-political affairs. And this is exactly where we need to tread carefully. Suddenly an obsession to rant on political or religious matters, to post an album full of selfies or boast about one’s capacity to consume alcoholic beverages no longer seem to be one of the best things to do on social media. Recruiters increasingly screen candidates on the basis of their social media footprint to analyze their personality and determine if they are fit to be a part of their organization.

The Big Five Personality Traits – Openness, Conscientiousness, Extraversion, Agreeableness and Neuroticism (OCEAN) – form the parameters on which recruiters are beginning to gauge a candidate’s potential to adhere to the organization’s culture, uphold its values and attain its goals. These traits can be measured by conducting personality tests. But sometimes, going through a person’s social media footprint, itself, gives a brief idea about his or her traits. The opinions posted by a person, his or her comments and reactions to contrasting views from others, language, grammar and vocabulary, relevance and importance of the subject in question, and many such factors paint a near-clear picture of how that person might behave in a corporate environment. Sharing posts related to one’s career aspirations and passions, posting relevant and sensible comments on related posts, following influential persons and thought leaders, having a reasonable balance between followers and followed users, following the right people at the right time and steering clear of controversial topics can, on the other hand, help one bag the dream job he or she is looking for.

Social media has become a powerful tool for self-expression and sharing feedback. Corporates are becoming more and more cautious about their interactions with customers, and they have to. We live in an era where a single tweet or a Facebook post from a highly dissatisfied customer can cause a company to lose customers and also cause its share prices to dip considerably. In such an era, a company cannot afford to be indifferent to its customer’s needs and complaints.

In Conclusion: What started as a tool to connect with people, socialize and meet like-minded people has now turned into a major contributor in myriads of aspects of the corporate world. Let us make wise use of this free-of-cost utility to enrich our lives and form beneficial connections. Just like we have learnt to isolate our personal lives from our professional lives, let us also learn to choose among our choices of social networking tools to showcase our personal lives, our hobbies and aspirations, our career progression and capabilities, each in its own best way. As rightfully stated by Ashish, 65% of talent acquisitions take place through referrals. And referrals are created through strong connections with the right people over the right channels. Ashish Jain and his colleagues from Right Management have shown the Ninjas a new perspective towards social media which the Ninjas are keen on following diligently going forward.

Author: Bruno Nellissery

PGPM, Class of 2019, Great Lakes, Gurgaon