Making it Big in the World of Sales

The most beautiful thing about learning is that, “Nobody can take it away from you and that it is a constant ongoing process, not bound or restricted by the four walls of a classroom”. Curiosity and observation are the drivers of this incredible process of learning. This was the crux of the guest lecture delivered at Great Lakes Institute of Management, Gurgaon, on 31^st August, 2019. Our beloved Jaguars were as always invigorated by the opportunity to learn more, as Ms. Aayushi Singh, National Key Accounts Manager (Modern Trade) – Hector Beverages, and Mr. Deepak Pandey, with more than 10-years of experience with Nestlé took the stage. With a razor-sharp agenda in mind, Ms. Aayushi and Mr. Deepak addressed the Jaguars to intimate and educate them about the intricacies of the adrenaline-rush filled field of “Sales”. They dived deep into the workings and career opportunities within this field.

Ms. Aayushi Singh, handles Business for the following Modern Trade Chains – Walmart, Future Group, Easy Day, Vishal Mega Mart, DMart, ABRL, Reliance Retail, Spencer’s, GPIL and Tesco (Star Bazaar) in Hector Beverages. She has worked as a brand manager with Paper Boat as well. She is an MBA graduate from FORE School of Management.

Mr. Deepak Pandey, carries expertise in Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries. He has also worked in Nestlé for over 11 years in various profiles like Sales Officer, Sales Executive, Sr. Area Manager and Senior Key Account Manager. He is an MBA graduate from IIFT, New Delhi.

Mr. Deepak kicked off a session of learning with his experience with Nestlé and explaining the importance of sales as a career option by citing examples of Suresh Narayanan – Chairman & Managing Director, Nestlé India. He used numerous examples to drive home the importance of accepting the company you work for and how passion comes into picture. He then dedicated a lot of time to explain B2B and B2C sales, revealing the spider’s web and attempting to clear these two terms for our “Primed for Placements”, Jaguars. The reaction that followed was evidence enough to say, “Mission Accomplished”. He, then moved on to Sales Automation, where he explained how Sales Automation is the upcoming field for all the techies interested in sales. He explained how Sales Automation is vital for the companies and how costs are taken care of along with the advancement of technology. He strongly emphasized the importance of visibility in the sales process which can be achieved through Sales Automation. By touching upon the road ahead for sales he passed the mic over to Ms. Aayushi.

Ms. Aayushi, an extremely energetic, driven and passionate individual, was extremely relatable to the Jaguars as she had very recently begun her own journey in Sales and thus, she tried keeping the topic general, simple and yet quite insightful. Extracting a round of laughter from the crowd, Ms. Aayushi started off with a question, “How many of us are actually interested in Sales?” She went on to explain the qualities companies look for in a candidate seeking a career in Sales. She explained different challenges faced by her as she was a woman in a man’s world, choosing sales as her career. Everyone right from her family to her friends and colleagues tried to talk her out of this idea, but she came out on top and “sold” her ideas to them using her negotiation skills and thus proving she is well equipped for the same. She stressed upon how sales, the ultimate reason for the existence of a company is important and even people working in other domains should understand it as Sales is the only department that has multiple touch points to the end customer and this helps in developing strategies. She elaborated how sales as a career has changed her way of thinking and shaped her personal life for the better. Ending her talk with two of her go-to motivational videos, she opened the session for questions from the audience. A barrage of questions and answers followed, post which the Jaguars thanked the guests for their guidance, insights and their valuable time.

Written by:

Ms. Jaswinder Kaur, PGDM and Mr. Indrajeet Vadgama, PGDM Class of 2020 “Jaguars”

Great Lakes Institute of Management, Gurgaon

Data Analytics v/s Biased Decision Making – Deloitte on Campus

“Data is the new oil”, is what Clive Humby said in 2006 and that is what we at Great Lakes Institute of Management, Gurgaon, believe. Seeking an opportunity to give our beloved Jaguars, the PGDM class of 2018-20, direct exposure to the Data Analytics industry and the possible roles they can play in it, we played host to Mr. Abhimanyu Dasgupta, Head of Science Based Services, Deloitte Analytics & Cognitive and Mr. Samidh Chatterjee Manager in the Applied AI group in Deloitte India (Offices of the US).

Mr. Abhimanyu Dasgupta, specializes in the design, development and deployment of data science algorithms across Insurance and various other sectors globally. He began his journey with Deloitte 13 years ago and has led engagement teams in driving end-to-end data science solutions for leading firms. He has contributed to several industries and data science forums through his points of view, speaking engagements, articles and patents.  He is recognized as one of India’s top 10 data scientists by Analytics India Magazine, 2016.

Mr. Samidh Chatterjee, Manager in the Applied Artificial Intelligence group in Deloitte US-India office at Gurgaon. Mr. Samidh leads the technical team in client projects, and is also one of the mentors in the team for junior as well as senior level folks. Before joining Deloitte, Mr. Samidh used to work for HERE Technologies at their R&D office in Mumbai. Prior to HERE, Samidh was based out of the US and Europe where he worked for Xerox Research as well as in algorithmic trading industry followed by multiple start-ups in the field of location analytics, digital marketing and digital advertisement. He has a Doctor of Philosophy (Ph.D.), Computer Science (Experimental Algorithms & Computational Geometry) from Florida State University.

The excitement in the room was tangible after the guests were introduced, as the Jaguars realised they were being addressed by two of the top Data Analysts in the country. Over the next hour, our guests enthralled our Jaguars by helping them understand the need of analytics, how it is being used in consulting industry with some real-life implementation examples and finally by explaining the roles aspiring data analysts can play in this industry.

Mr. Abhimanyu started the session with the question, “What is Analytics?”  for the clique. He then went on to ask the crowd to guess the population of San Francisco given that the population of New York is something around 8.5 million. Our Jaguars understood the possibility of a catch, to which Mr. Abhimanyu said, “Humans are heavily biased in their decision making. So, we need analytics to get actionable insights from data and take decisions without any bias. Data science is a business revolution and in turn changing the way we live, work and enjoy our lives”.

“It’s not to say equations can do a better job than experts, it’s about them (equation and experts) working together, proving to be more powerful than just one of them in isolation” stated Mr Abhimanyu. Connecting with the young audience with references from the movie Moneyball, Mr. Abhimanyu tried to drive home the above point. Election campaigns, identifying diseases using analytics and helping doctors in diagnosis and treatment were some of the other examples, all of which supported the fact that data analytics is a tool just like many others and it is about how the tool is used to achieve desired goals. He also explained the concept of General AI, Narrow AI, Cognitive Analytics, Intelligent Automation and RPA, stating that humans right now are somewhere in between the Narrow AI and Cognitive Analytics, General AI being one that is comparable to Skynet from the famous Terminator movies.

Bringing a real-life example to the table, Mr. Samidh explained one of his implementations of analytics for a large telecom provider in US. The project basically aimed at augmenting human supervision with analytics. He also touched upon the biggest challenge chat-bots face, the one where they lack the emotional quotient required to hold meaningful conversations with human beings. Another real-life analytics example shared was identifying the purity of oil by extracting information in real time from the acoustic signals generated during the extraction of oil. This is where the Jaguars’ minds were blown by the amazingly intuitive way of judging the purity of oil by analyzing the sound it makes in a pipe while being pumped out of the ground, practically reducing the time taken to confirm the purity of Oil from several weeks to instantaneous.

To conclude the lecture, our guests drew a clear picture of the skills needed to become a data scientist of tomorrow. Mr. Abhimanyu highlighted that to become a Data analyst the three basic skills required are Statistical/Quantitative knowledge, Coding, and Business Understanding.

The floor was then opened to questions and discussions flowed from the implementation problems of cognitive analytics, business consulting to the coming age of analytics. The audience was awed by the depth of the session and by the presence of a stalwart of Indian analytics zeal. Indeed, a truly remarkable afternoon to remember.

Written by:

Indrajeet Vadgama & Emmanuel Swain, PGDM Class of 2020 “Jaguars”

Great Lakes Institute of Management, Gurgaon

Marketing – A Science or an Art? Deep Insights by Mr. Julius Augustine: Vice President, Kantar

Great Lakes Institute of Management leaves no stone unturned in ensuring that students are not only introduced academic concepts, but also real world scenarios at a very early stage. They get the opportunity to meet achievers who have contributed to the industry at large and learn a great deal from them. The Spartans – the PGPM Batch at Great Lakes, Gurgaon, this year – had the privilege of interacting with Mr. Julius Augustine, the Vice President of Kantar. Mr. Augustine was here with a platter of marketing concepts and the students were all set to gain a broader picture of their theoretical learning.

Mr. Julius started off his career as a Senior Research Executive at Mudra Communications where he performed customized research for brands such as Rasna, HLL, P&G, and Reliance Industries. He then joined ORG-MARG (now AC Nielsen) and spearheaded the Client Servicing portfolio for Media clients.  He has also served as the Associate Vice President for Hansa Research Group wherein, he was responsible for Business Development and Client Servicing. He then served as the Associate Director & Country Manager for Acorn Marketing & Research Consultants in Kuala Lumpur. Mr Julius has serviced clients such as Aditya Birla Sun Life Insurance, ICICI Bank, Reliance Communications, Fame Adlabs, Piaggio, etc. Presently, Mr. Augustine is heading the Coca-Cola India and Havells accounts at Kantar, working towards Brand Communication, and Creative & Media Consulting.

The session was extensively insightful for the upcoming Management Professionals, as it was fascinating to walk through topics such as Market Safety, Market Research, Segmentation, Micro-Management, Customer Retention, and Branding. What made the session more engaging was hearing about his experiences with organizations such as Coca-Cola, Swiggy, Amazon, and other high performing organizations.

Mr. Augustine took the students through the age-old debate of marketing being an art or science, while we drew parallels of marketing with religion as leveraged by marketers, and how segmentation of groups for market development is prevalent within the demographics of India. To quote Mr. Augustine, “Marketing is the antithesis of Religion, you need to desire religion and hence you need to market religion.”

While addressing the importance of good advertisements that please masses in general, he made sure the students learnt to appreciate the aesthetics of acceptability – the underlying art of marketing. He explained how, during the content creation for an advertisement, facial detectors track reactions of the people to whom the content is being showcased. He displayed and described the example of the latest Coca-Cola advertisement, emphasizing on how the first draft of any advertisement is decided by the face value of recognizable people, along with brand recognition. He gave the students the real world picture of Branding, and the underlying Market Research and Psychology behind branding a product.

He addressed a lot of questions from the students as well, especially on topics such as Market Expansion, Market Growth, and Market Intelligence. What made this part the most impactful was the fact that he shared and linked these to all his experiences pertaining to each of the wide sectors and companies he has been associated with. The students were left awestruck by his humility despite being an industry leader, motivator, and an inspiration.

He ended the session by stating “Be a researcher and never be bored,” and every Spartan could resonate with his words.

Compiled by Devyani Sormare, Somil Tyagi and Sunrita Sarkar

PGPM 2020 “Spartans”

Great Lakes Institute of Management, Gurgaon.

Understanding Analytics and Data Science in the IT Consulting Landscape

Mr. Arindam Mukhopadhyay,
Vice President & Global Head of Consulting COE, Gartner

Studying at Great lakes, Gurgaon brings unique experiences for Jaguars every day. Adding further to our enriching experience, we recently had a very exciting session with the Team Gartner. The speakers including Mr. Arindam Mukhopadhyay, VP & Global Head of Consulting COE, Mr. Sushant Mondal , Sr. Consultant and Mr. Ravi Anand, Campus Recruiter explained the topic and also spoke on  how Gartner functions for providing consultation to the IT Companies.

Beginning the session, a student introduced our guests to the audience stating their achievements, which left us Great Lakers in awe. Excited at the opportunity to learn from the best, the students welcomed our guests with a huge round of applause. Kicking off the talk for the day, Mr. Ravi gave a brief outline of the talk. He then handed over the mic to Mr. Arindam who introduced the students to Gartner and the ideals and ethics the company was built around. He then elaborated upon the various industries that Gartner provided its consulting to, customer service and support, finance, marketing and sales, research and development, etc. being a few of them. The consulting prowess of Gartner was made clear and it was welcomed as such by the eager audience.

“Trusted insights, strategic advice and practical solutions, is what Gartner offers its clientele.”, said Mr. Arindam. “Who do we serve? And “What do we do?” were the questions that flashed on the projector screen, the answers to which were extensive and exhaustive in nature. Leaving no bits out, Mr. Arindam helped create a mental image about Gartner, about what they do and how they go about doing it and finally he addressed what being an employee at Gartner entails. With this he ended his talk and called upon Mr. Sushant to take over the talk.

Mr. Sushant Mondal,
Senior Consultant, Gartner

Mr. Sushant,senior consultant at Gartner immediately won over the crowd with his smiling face and sweet demeanour. He began his part of the lecture with a question,“What is AI?”, to which he got numerous answers from the informed crowd. Welcoming all the responses, he added “The bare bones definition of AI could be,automation of something that a human can do.” The talk then briefly ventured into what AI can be in the future and how and when it will surpass the intelligence of humans. Coming back to the present, our jolly guest explained to the students the hows’ and whats’ of data. “Data is generated in huge amounts but the inferences that can and should come through the data are absent. This is where Gartner comes in. We analyse the data, provide actionable insights to the clients and help solve their business problems”, said Mr. Sushant. Adding to it he continued, “Most consultants end their work here, but at Gartner we also help with the execution of these strategies if the company desires it.”

Moving forward, Mr. Sushant gave intricate details about the processes that are followed by Gartner to provide the best possible consultation to their clientele. He then gave a few real-life examples of how Gartner had helped companies from different industries like healthcare, pension fund and manufacturing. An impromptu case was presented to the students from them to work upon in a way similar to how Gartner would, the solutions to which were then discussed.

This was indeed an extremely informative and detailed lecture by Gartner, the likes of which our Jaguars had not experienced. We are thankful to Gartner for dedicating their resources for our students, who left the auditorium which was beaming with gratitude.

Authored by Indrajeet Vadgama, PGDM ’20, Great Lakes Institute of Management, Gurgaon

Analytics and Artificial Intelligence: An enlightening session with Mr. Jaidev Deshpande

GREAT LAKES GUEST LECTURE SERIES

Mr. Jaidev Deshpande

Senior Data Scientist, Gramener

Picture this, you’ve just had a scrumptious meal and you’re now back at your desk. The mirage of a soft bed and a warm pillow invites you to indulge in a little afternoon siesta. Your eyes feel heavy already. But if you’re a Great Laker, it would rather be a different story altogether. The ever-energetic Jaguars (and Aztecs) of Great Lakes Institute of Management, Gurgaon, had suited-up and gathered in the auditorium for an interesting take at Analytics and Artificial Intelligence by Mr. Jaidev Deshpande, Senior Data Scientist, Gramener, orgainzed at the campus recently. Taking the eager and curious students on a journey, our storyteller opened the talk with a brief introduction of what data analytics entails. He started off by displaying a beautiful image of ice-capped mountain ranges and asked the students to find out what’s wrong about the picture. A light murmur rang throughout the room as the students put their grey-matter to use, one of the attendees was able to identify that the peaks were extraordinarily pointed. Impressed, Mr. Jaidev said, “You are correct, the mountains are superimposed on a graph, of the US 2008 Recession to be precise.”

Moving on, he took the students on a virtual tour of the work he and his team had performed and the pinnacles they had achieved over time. He won over the enthusiastic students with the mind-boggling inferences and patterns that can come out of the data. “Nothing is random”, as Mr. Jaidev would like to state, is quite true in a practical sense. In order to drive his point home, he had a few students come up to the podium and arrange themselves randomly. Well, randomness was just an illusion, as the students were smitten when he explained that even that randomness had a pattern, which manifested itself on close observation.

The next part of his talk emphasised on knowing how to think, in terms of System 1 and System 2 thinking. Establishing references to the seminal work, “Thinking, Fast and Slow” by Daniel Kahneman, Mr. Jaidev explained the concept of “Availability Heuristic” through real life examples from his own personal and professional life. He further explained the significant hindrance that biases can have on the pattern recognition in data. Again, to illustrate his point, Mr. Jaidev engaged the students in identifying patterns in certain charts and data visualizations. His hypothesis was immediately confirmed and he concluded saying, “As soon as you see data, you try and find patterns in it. But these patterns are biased and you miss out on the bigger picture.”

Mr. Jaidev delivered a truly eye-opening and awe-inspiring perspective to analytics. The session went beyond just a classroom session and compelled the students to consider the infinite possibilities which they had not fathomed so far. Great Lakes Institute of Management, Gurgaon expresses its heartfelt gratitude to Mr. Jaidev for taking his time out and enlightening the curious Great Lakers with lessons that will last for a lifetime.

Author :
Indrajeet Vadgama, PGDM ’20, Great Lakes Institute of Management, Gurgaon

Establishing a Profitable Start-up

GREAT LAKES GUEST LECTURE SERIES – Mr APOORV JAIN

VICE PRESIDENT – BUSINESS, URBANCLAP

28^th August 2018

“India ranks third amongst the global start-up ecosystem with more than 4,200 new-age companies. We are living in the age of start-ups and the reason behind this is that the youth today has the potential to innovate and the passion of being able to shape their own destiny.” Says Mr Apoorv Jain, VP – Business, UrbanClap, while interacting with Great Lakers.

Mr Apoorv Jain | Vice President Business | UrbanClap

Mr Apoorv Jain: Mr Jain possesses close to 7 years of experience in helping build start-ups both across India and abroad. In his previous work experience, he had worked with brands like Rocket Internet and OfficeYes.com in Operations leadership and P&L leadership roles and served Lazada as Vice President. He has also previously launched Witcraft Marketing Private Limited.

While interacting with Great Lakers, Mr Jain answered some of the most vital questions, aspiring entrepreneurs must ask themselves before embarking upon their entrepreneurial journey.

1. Why Entrepreneurship?

Mr Jain started the discussion by addressing the most important question – why do people want to become an entrepreneur? “Let’s face it! One of the major motivations for anyone to become a businessman is Money. Maybe not every entrepreneur is in it solely for the financial aspect but finances are a necessary evil.” He added, “Some of you might be in it for the purpose of being in control of your own destiny, but whatever the motivation is, the key is to write down the goal in specific and measurable terms. Goals are always more effective by putting a number on them which can be measured.”

He went on to talk about how budding entrepreneurs are the ones who find themselves leading and not following. Every entrepreneur feels the need to solve a problem and create an impact. The passion with which they drive the solution is what determines the success of the startup. Moving on with examples of successful start-ups, Mr Apoorv explained the 1 by 100 rule, that is, nine out of ten start-ups fail within the first five years of their inception. Out of 100 startups that come into existence, only one makes it to the big picture. “Every day is a success or a failure in the life of an entrepreneur. Intrinsically, not every day in your company can be a success. It is on the days of failure that you need to remind yourself of your goals and missions and stick to them.”

2. What is the Right Mix of Ingredients for a Perfect Start-up Recipe?

Mr Jain stated that there are a lot of “whats”, “hows”, “whens” and “ifs” that need to be answered before launching an enterprise. If you are an accomplished marketer or a salesperson, you can help the business reach great heights in lesser time. It is beneficial to have a skilled pool of resources within the company, starting with the founding team. Not all successful entrepreneurs have experiences in all business domains, but most of them are true leaders and are passionate about their idea, and that is all that is required.

Another major deciding factor is the investment. Needless to say, this is the tricky part of the journey. To appeal to the investors, you need to sell your idea and to do so you need to believe in your solution to the problem identified. Last but not the least, market trends are vital in deciding the time of the launch. So, one needs to keep following them with an eagle eye.

3. How to finalize on the idea?

Mr Apoorv answered this question by explaining UrbanClap’s business idea and how it has been able to come up with something that brought a significant change in the way consumers use services and products. He explained, “The start-up should be focused on solving consumers’ problems in an innovative manner. For an entrepreneur to identify a consumer’s problem and solve it, it is necessary to first realize that problem themselves. Either you have experienced the problem in your own life or have seen it in the lives of those around.”

He added, “To act on these ideas and make a decision, you will need to carry out an extensive market research. This helps in understanding the sustainability and longevity of your idea. The millennial generation is growing at an unbelievable pace and the business idea needs to be aligned with the fast-changing technology to stay relevant.”

4. The Founding Team

“Quality of the founding team is directly proportional to the success and growth of the business. In most cases, the relentless pursuit of the co-founders is what derives the success of a company. There are two categories of people who entrepreneurs choose from, first, the ones they believe are essential for the success of the startup, accounting to their excellent skills and talents and second, the ones without whom they don’t want to continue on their journey of success.”

Mr Jain concluded the interaction on the note that the consumer should always be at the centre of every decision and primary research is very important to ensure customer centricity. Primary research helps in understanding the gaps in the market and in determining the market size. It can also act as an initial motivator to enter into a certain market.

Author: Anindita Srivastava

PGPM, Class of 2019, Great Lakes, Gurgaon

Telecommunication – Enabling the Fourth Industrial Revolution

GREAT LAKES GUEST LECTURE SERIES – Mr SUNIL SAYAL

CFO REGION INDIA, NOKIA SOLUTIONS & NETWORKS

10^th September 2018: Nokia, a brand that has a special place in all our hearts. Growing up, there hardly was any kid or adult in the 90s who didn’t own a Nokia. So, both the Ninjas (PGPM) and the Aztecs (PGDM) 2019 batches were supercharged to welcome Mr Sunil Sayal, CFO Region India, Nokia Solutions and Networks. Mr Sayal took the time out to share his immense experience of the telecom industry and talk about the ongoing fourth industrial revolution.

Mr Sunil Sayal | CFO Region India | Nokia Solutions and Networks

Mr Sayal is a finance professional with close to three decades of experience across both MNCs and Indian Corporate houses. He is a member of ICAI and ICSI and holds commerce and law degrees from Delhi University. He has been working in the Telecommunication Industry for the past two decades with Ericsson in the past & currently with Nokia Solutions and Networks and has witnessed its evolution in India since its infancy to the present era.

Mr Sayal started his talk with the history of past industrial revolutions. Steam engine powered industries and rail-roads had sparked the first industrial revolution, followed by the second revolution energized by electricity. The third spurt of massive productivity gains was triggered by development and advancements in the domain of computing and web-based internet. Mr Sayal believes that the fourth industrial revolution would be empowered by the explosion in digital information, Internet of Things (IoT) and Artificial Intelligence, with telecom being its biggest enabler.

He discussed the growth of the telecom industry starting from Analog Voice to current 4G making telecom industry an integral part of everyone’s life. A life without a 4G connection is now not imaginable. Mr Sayal shared interesting facts regarding the contribution of the Telecommunication industry towards the development of India. Having 1146 million subscribers, telecom industry contributes to 6.5% of GDP and has generated over 4 million jobs besides attracting big scale FDI. India and China are currently the #1 consumers in global data traffic. In his words, “We sit on the cusp of a revolution in information”, and the numbers are a definite proof of his statement.

How has Airtel managed to be the #1 company?

Mr Sayal highlighted the factors behind Airtel’s immense success in India. Airtel has been the leader in the telecom industry since its inception and has always enjoyed the biggest pie in the market share. Innovation is one of the biggest factors behind Airtel’s success. To quote him, “Either you innovate or you die out”, and this seems to be the motivation behind Airtel’s mission. Airtel, which had the first mover advantage, capitalized on the opportunities it got and never failed to take the lead in bringing technological changes in its services and quality rather than following the competition. While the strategy of adopting pay-by-capacity and network outsourcing to companies like Nokia and Ericsson has given them the competitive edge in improving the quality and services, having a brilliant brand connect has helped them in establishing the link with high revenue customers.

Why weren’t Vodafone and Idea able to challenge Airtel’s reign?

The two companies which recently merged to become the biggest player in the telecom industry bringing further consolidation in the industry have historically been the second and third biggest companies in the market. The guest discussed the gaps which kind of prevented these two great companies with extremely renowned parentage from challenging Airtel’s reign. Vodafone, which brilliantly established brand connect with its unique advertisements, fell short of providing a better alternative to Airtel’s services. While getting involved in the taxation dispute hurt the company during its early days, being a global company, it was perhaps not so successful when it comes to thinking and executing with local considerations in mind. Idea, too, lagged in establishing a concrete strategy to outsource or insource their networks and were not in a dominating or leading position in the cash-rich telecom circles of the country.

Jio – the disruptor?

The latest entrant in the Industry, Jio, has been able to disrupt the market with its out of the box thinking strategy and huge risk-taking appetite. Jio entered an already saturated market with its ground-breaking innovation and technology and became the first player to launch its services with Pan-India 4G coverage which helped them reach every corner. It launched its services with path-breaking industry-changing cheap tariff plans. While most companies would prefer taking services from well-established brands, Jio took a risk by purchasing the network equipment from a new entrant– Samsung, and invested hugely in R&D from best brains across the globe and provided the best quality services to the consumer. Mr Sayal quoted Mr Ambani, “Data is the new Oil”, which seems like the motivating idea behind Jio’s strategies.

The Fourth Industrial Revolution

For his concluding thoughts, My Sayal explained the contours of the upcoming fourth industrial revolution which will be triggered by the introduction of 5G powered IoT. ”5G delivers extreme broadband, ultra-robust, low latency connectivity, and massive networking for the Internet of Things to enable the programmable world, which will transform our individual lives, economy and society”. Enabling the fourth revolution would require enabling massive capacity everywhere through Ultra-broadband, realizing the agility of software-defined business through Cloud and igniting the new businesses of IoT.

This, in his opinion, was the shape of things to come which will guide the future of the global telecommunication industry.

Author: Arpit Gupta

PGPM, Class of 2019, Great Lakes, Gurgaon

HR – The Way Forward

GREAT LAKES GUEST LECTURE SERIES – Mr SANJEEV SHARAN

DIRECTOR (HR – GLOBALIZATION) – ZTE TELECOM LTD.

Thursday, 13 September 2018: An enthusiastic crowd, comprised of 100 plus Jaguars (PGDM 2018-20 batch), gathered in the auditorium dressed in business formals looking as sharp as Obsidian Blades, to learn about the significance of HR in companies from one of the best the field has to offer. Mr. Sanjeev Sharan, Director (HR – Globalization), ZTE Telecom Ltd., was in the campus to provide us with in-depth knowledge of the role of HR in the 21^st Century and covered various topics like, expectations of businesses from HR, ways in which HR can be the core of a business and clarified if the time is ripe for HR to change to avoid going extinct; in an insightful interaction.

ZTE Telecom Ltd.

ZTE Corporation is a Chinese multinational telecommunications equipment and systems company headquartered in Shenzhen, Guangdong, China. It is one of China’s leading telecom equipment manufacturers. ZTE operates in three business segments – Carrier Networks (~54%)-Terminals (~29%)-Telecommunication (~17%). Being a Chinese company, its workplace policies and culture are quite different from those followed by Indian organizations. This was an interesting insight into work cultures followed by companies outside India for the attending crowd.

Mr Sanjeev Sharan – ZTE Telecom Ltd.

Mr Sanjeev Sharan is currently working as the Director (HR-Globalization) for ZTE Telecom Ltd. and is an accomplished HR Professional with over 24 years of experience in renowned organizations. Mr Sanjeev has been working as Director (HR-Globalization) with ZTE for 4 years and has also worked with MTS Sistema Shyam Teleservices and Reliance in the past. During his professional career, Mr Sanjeev has over 18 years of work experience in the Telecom industry in the HR Department. He is a strategic HR professional with Global experience and has a strong exposure to Culture Building, Performance Management and Business HR. He also headed the Globalization Project based in China with a focus on setting up HR led processes and policies aligned to Global Best Practices.

Role of HR in companies today

Expectations of businesses from HR

Mr Sanjeev started off the lecture by introducing the Great Lakers to the relevance of HR. He explained why people would want to join HR and also stated that HR is about finding the “Right people for the Right role”. According to him, HR is no longer a support function but has matured to be an advisory function. Everything that can be measured, should be measured and HR has the responsibility to find ways to accurately measure the data related to the employees and advice the top management accordingly. Another requirement that businesses have from the HR function is to get into the mindset of the person whom they are investing money in, so as to understand the value that he may provide to the company. He also put forth the fact that technologies are changing at a rapid pace, companies are struggling to keep up with these advances and are now seeking the help of HR to fill the gap between the emerging technologies and the manpower required to utilize these technologies profitably.

HR as the core of businesses

Mr Sanjeev stated that the core functions of the HR department are its “ FLEXIBILITY” in processes. He further explained that Business focus should be “married” to HR focus to achieve higher goals. He then dived into the key areas where currently HR spends maximum time (Recruitment, engagement, payroll and incentive calculation, etc.), brushing up on the tasks that are undertaken in each area. His belief is that “Power of HR is how you align it”, HR practices that are the result of an extensive study of data gathered from various processes within the company will provide more fruition than generic HR practices. Mr Sanjeev then linked business challenges to HR, explaining HR’s role as an advisory figure to business, helping them in building right leadership mindset, measuring productivity, fair evaluation culture, maintaining right talent pool and right people identification.

The Way Forward

The final topic tackled was if the time is ripe for HR to change to avoid becoming obsolete. Mr Sanjeev having two decades’ worth of experience was the perfect person to address this topic as he gave significant insights into the change that already is taking place in the HR departments across the companies around the world. He said, “The age-old HR practices have to be discarded due to the changing work environment. Knowledge is power and this is what HR has to conform to in all its functions. Deep industry and competition knowledge, networking, automation to reduce man-days, focus on culture fitment are few standouts in the recruitment function of HR.” In regard to careers, he stated that “data-based decisions, promotion linked to organization need, capability and performance-based promotion are the factors which build careers.” He then moved to Analytics in HR, as the world today is based on data and the analytics of this data. He explained that there is no place anymore in HR for “I think….& It Should”, as every action and every decision has to be based on appropriate facts and data.

To conclude, it was an exciting and interactive session for the Jaguars which helped the young B-School students understand the nuances of HR and how the theories they learn in classes get applied to the corporate world.

Author: Indrajeet Vadgama

PGDM, Class of 2020, Great Lakes, Gurgaon

Holistic View of the Various Nuances of the Tax Structure

GREAT LAKES GUEST LECTURE SERIES – Ms PREETI KHURANA

EDITOR IN CHIEF – CLEARTAX

Sunday, 19^th August 2018: “There is no rest for the wicked.” This idiom was tailor-made for the Great Lakers. When the world enjoys quiet and lazy Sunday mornings, the ambitious Great Lakers are always up and ready in their sharp business formals, armed with their laptops and notepads, to welcome an industry guest in the campus for an interactive learning session. This week we met Ms Preeti Khurana Chief Editor, ClearTax, who expounded the various nuances of the tax filing system, elaborated on the recently implemented GST tax structure and gave the students a holistic view of the Indian tax regimen.

ClearTax

ClearTax began as an “Individual tax return filing” platform. It has now ventured into multiple areas including Tax Cloud which is a bulk return filing system for Chartered Accountants. Along with possessing a dedicated “GST Return System” which facilitates GST invoicing, returns, supplier performance reporting and online e-way bill generation, it also has its own “Investment platform” which is regarded as the #1 platform in India for mutual fund investment. Another differentiated category which ClearTax caters to is the “Start-up regulation”. It helps start-ups remain cognizant of the compliances, manages their accounting and bookkeeping and expedites their tax filing. It is also instrumental in providing comprehensive knowledge about tax regimes, investment and accounting to the people.

Ms Preeti Khurana

Ms Preeti Khurana is currently associated with ClearTax as the Editor in Chief. Prior to this, she has served as a Budget Manager and an Assistant Manager at American Express and PwC respectively. She completed her C.A in 2004 and started her career with PwC. Post that she joined American Express where she spent 7 years of her corporate career, but later on, realized that she wanted to pursue something more exciting. It was then she decided to call it quits and joined ClearTax. At ClearTax she serves in various capacities, which includes customer support for tax filing, sales pitching for the product as well as drafting the complete tax guide at the portal which even a layman could understand. She believes that if you put in your best efforts to accomplish a goal, you will definitely be able to achieve it.

Recent changes in the Financial Services

Technological developments

Ms Khurana started by stating “The future is paperless and presence less” owing to the recent developments on the technological fronts, and how it has impacted the financial sector. She explained that this change has vastly opened up the business avenues by broadening the target market in terms of the tech-savvy users, but it has also opened up new challenges regarding issues like data privacy and data theft. She also talked about how the cumulative use of Artificial Intelligence, Blockchain and Internet of Things (IoT) is changing the face of the Financial Services sector and how the business is being transacted in the global space. “Heightened need for collaboration and threat of competition coupled with the massive amount of regulatory oversight would be prevalent in the times to come” said Ms Khurana. Commenting on the differentiation that the financial companies face, she said that though these organizations are extremely asset light, their core investment area turns out to be data security, rules around which are yet to be framed and this would have several major implications on the taxation.

Worldwide Taxation

She also took the students through the worldwide taxation phenomenon and reiterated that how digital companies like Facebook and Instagram would face challenges in their taxation policies in the times to come owing to the digitalization and globalization. These companies which initially accounted their taxes based on the presence of a Permanent Establishment (PE) will now also be forced to pay taxes in countries where they have a significant economic presence in terms of revenues and subscriber base. This, she said, would have several ramifications as the International Tax laws and treaties would have to be revised. There are also humongous challenges with regard to generation, storage and retrieval of such large amounts of data.

GST

The Goods and Services Tax or the GST implementation was also expounded by Ms Khurana. The students were awestruck with how she explained the entire GST regime in such a lucid manner. She explained the need for switching to the GST system and the flaws which were present in the indirect tax system which led to cascading of taxes, non-compliance and difficulties in tax filing procedures. She further elaborated on how GST has simplified the entire system by bringing all the taxes into the ambit of a single one and the simplification of input credit claims by suppliers, the launch of the e-way bill to prevent leakage of revenues and the easy tracking of the movement of goods throughout the country. Ms Khurana stated that although the new system has simplified the entire tax structure, it has a downside in the form of costs of compliance shooting up, discrepancies in the dating and receiving of tax bills and proper mechanisms to track the interstate movement of goods and contingencies in tax filing for real estate.

To conclude, it was a fruitful session which helped the students in understanding the nitty-gritty of the tax structure and the recent developments in the global marketplace. This knowledge will be a great asset to the students not only aspiring for a career in finance but every single one of us.

Author: Bhawna Ahuja

PGPM, Class of 2019, Great Lakes, Gurgaon

What comes after an MBA?

GREAT LAKES GUEST LECTURE SERIES – Mr ROHIT KUMAR

CX PRINCIPAL – SALES & MARKETING STRATEGY – INFOSYS

18^th August 2018

The weekends at Great Lakes, Gurgaon, after an end-term exam, aren’t complete without an interactive industry engagement event. This one was particularly more exciting as the PGPM batch of 2019, The Ninjas, gathered around to welcome Mr Rohit Kumar, the CX Principal for Sales and Marketing Strategy at Infosys, for a session on various career options in the IT sector after an MBA. Being an Infoscion myself, I was eagerly looking forward to the session delivered by a fellow Infoscion of a calibre to look up to.

Mr Rohit Kumar: An engineering graduate from G.G.S.I.P. University, who later completed his MBA from the reputed S.P. Jain Institute of Management and Research in 2012. After working for over 3 years as Senior Manager for Engagements at Nagarro, he took the helm at Infosys in heading the Sales and Marketing Strategy for the Oracle CX Cloud practice in 2016. He has more than 13 years of experience in business development, client acquisition, customer relationships & marketing. He has worked with clients across the world, focusing immensely on understanding the pain-points of the customers. Mr Kumar has an in-depth understanding of the IT industry and has varied project experience that gives a unique flavour to his working style. Before his MBA, he has worked with reputed firms such as IBM and SAP.

Mr Kumar set the tone for the session by talking about how the industry is segmented into various Verticals and Horizontals. He emphasized on how having a vertical depth or horizontal experience is the key to success. He also reinforced the importance of MBA graduates re-inventing themselves from time to time, once they enter the corporate realm, and being always able to think on their feet.

What are the options for an MBA graduate?

Mr Kumar walked us through the different types of profiles that an MBA graduate from an IT background can pursue, leveraging all his years of experience before choosing to join a B-School. He explained how a candidate with leadership skills and the ability to work under pressure can look for a role in Project Management. Having sound technical skills, a know-how of various business dimensions and a keen insight into the minds of the costumers make one perfectly suitable for this role. Additional relevant certifications are a bonus.

Consulting is another lucrative career option which is open to management graduates. Explaining the differences and drawing demarcation lines between Strategic and Management Consulting, Business Consulting, and Technical Consulting, Mr Kumar cleared all misconceptions and ambiguity that management students usually have regarding these roles. Sharing insights from his own experience in working with some of the leading service providers in the IT Industry, Mr Kumar shed light on the current scenario in the business world, especially on how the thin line between Business and Technical Consulting is disappearing with each passing day, and on how companies are preparing themselves to have a strong presence in both the domains.

He also spoke about other roles such as Business Analyst, Sales Management, and Pre-Sales Management. While Sales Management requires a candidate to be extremely innovative and creative, pre-sales demands domain expertise and the ability to think about multiple solutions to a given requirement in order to create a variety of offerings for the customer to choose from. A business analyst, on the other hand, is expected to have requirement analysis capabilities coupled with excellent communication skills.

What should be the approach of an MBA student?

Mr Kumar enlightened the students on the right approach towards pursuing the role that would do justice to their experience and skills. Identifying one’s own skills and also identifying the kind of work that would be truly enticing is extremely important for an MBA student. At the same time, it is vital for a student to follow the companies they aspire to be a part of and keep themselves abreast with what the industry experts are talking about. In addition to this, growing one’s network and developing a niche skill holds crucial importance in skyrocketing one’s career growth.

Importance of LinkedIn

LinkedIn, the social network for corporates, has become an important tool for corporate networking and Mr Kumar strongly emphasized on its relevance and how an MBA student can leverage it to improve their future prospects. He inspired the Ninjas to step out of their comfort zones and do what most people hesitate to – add a minimum of 20 influential people to one’s connection every day while sending scheduled emails on one’s professional and academic development every 3-4 months to all connections in order to gain more visibility. This tactic bore fruit for Mr Kumar as he landed 5 offers through LinkedIn alone by the time he graduated as an MBA. LinkedIn is a platform which every professional should use to the extent of its potential and connect with a number of people who would eventually open doors to more gainful opportunities and a fruitful career ahead.

Concluding Thoughts

The session turned out to be an extremely enlightening experience and this was evident by the whirlwind of questions Mr Kumar received from the ever-enthusiastic Great Lakers. To wrap it up, the talk delivered by Mr Kumar will forever be etched in our minds as we prepare ourselves and follow his advice for our placement season and look for the right jobs in the right firms with the right attitude and approach. Great Lakes Institute of Management, Gurgaon, expresses its deepest gratitude to Mr Rohit Kumar for sharing his extremely valuable insights with the upcoming graduates.

Author: Arpit Gupta

PGPM, Class of 2019, Great Lakes, Gurgaon

Breathing Life into a Brand

GREAT LAKES GUEST LECTURE SERIES – Mr AVIK CHATTOPADHYAY

Co-FOUNDER – EXPEREAL INDIA

27^th July 2018:

Fridays at Great Lakes, Gurgaon, generally mean a session with a seasoned industry expert. Dressed in our formal best, armed with laptops and notepads, the Great Lakes’ PGDM batches, Aztecs and Jaguars, were ready to welcome Mr Avik Chattopadhyay for an interactive session focused on Branding. Being a marketing enthusiast, I was eagerly looking forward to this session.

Mr Avik Chattopadhyay: He is the founder of a brand consultancy firm, Expereal India. The firm deals with building strategy for several brands. He possesses extensive experience of more than a decade in Branding for the automobile industry and has previously worked with giants like Volkswagen, Maruti Suzuki, Apollo Tyres, Peugeot, to name a few, in leadership roles.

The interactive session majorly focused on the characteristics of a brand that keeps it relevant in the long run. Mr Chattopadhyay explained that at the heart of each and every brand, lie some core values and characteristics which derive its purpose and are in-sync with the hearts of the consumers. If a brand cannot connect with its audience, it is eventually and inevitably going to phase out.

He further added that the idea of a brand is applicable to everything, from products and services to organizations, teams and even individuals. In order to substantiate his words, he offered examples of prolific standings like that of the Nalanda University – standing for knowledge, the Pyramids – standing for their engineering marvel, and the Himalayas – standing for both tranquillity and as a symbol of challenge. While these can be perceived as products from a marketing perspective, there are individuals like Elon Musk, Christopher Nolan and Steve Jobs who are nothing short of a brand in themselves.

He explained that in today’s context, a brand is something that is highly misunderstood and many a time is just equated to a bunch of tangibles like a logo, slogan, advertising or maybe a Facebook page. A brand in its entirety is way more than that and is reflected by “what it stands for.” It is something that is promised and delivered consistently.

Having worked with some of the most reputable brands – Maruti Suzuki and Apollo Tyres – he then took the students for a Case Study ride to showcase how these two companies came out from a series of troubles and bad market standing and how they were able to turn around the brand image to what it stands for today.

In the case of Maruti Suzuki, he described the worst couple of years in the company’s timeline i.e. from 2000 to mid-2002 and how that was a major motivation to introduce a product which entirely revolutionised the Indian automobile market. The product was Maruti Suzuki Swift. While Swift was built for a newer target market and was designed as per it, the entire project remained true to the brand idea of Maruti Suzuki, which is – democratization of mobility.

A similar case of Apollo Tyres was discussed. While Maruti Suzuki had a very inside-outside approach to solve its problem, Apollo did just the opposite and succeeded too. He laid out the importance of setting and adhering to benchmarks along with devising a long a term strategy to be truly successful.

The session turned out to be more enlightening than any of us imagined and that was evident by the storm of questions Mr Chattopadhyay received from the knowledge-hungry Great Lakers. To conclude, this was one of the sessions which will be in the memory of everyone who aspires to make a career in Branding.

Author: S SnehanshN

PGDM, Class of 2019, Great Lakes, Gurgaon

From Table Reservations to A Leading Restaurant Technology Provider – The story of Dineout

GREAT LAKES GUEST LECTURE SERIES – Mr VIVEK KAPOOR

Co-FOUNDER – DINEOUT

14^th July 2018

On a particularly hot summer Friday afternoon, the Ninjas and Aztecs – the PGPM and PGDM 2019 batches of Great Lakes Institute of Management, Gurgaon – came together to welcome Mr Vivek Kapoor, a sailor-turned-entrepreneur and co-founder of the flourishing start-up – Dineout.

Mr Vivek Kapoor: At the age of 18, Mr Kapoor joined the Merchant Navy and sailed as a Cadet for 2 years on Italian-owned vessels. He sailed for almost 30 months as a 2nd Officer and has a Chief Officers Certificate of Competency from DG Shipping, India, before he set out to be an entrepreneur.

Inception of Dineout

Mr Kapoor took the students on a 90-minute journey to showcase how he started the company with three of his friends, who all had been working with international MNCs. They planned to launch Dineout as a restaurant reservation system on February 29^th, 2012, after having partnered with 80 restaurants in Delhi with zero on-boarding fees.

As is the case with any start-up, the initial days were not as smooth as they might have imagined. In a pre-Jio era, when smartphones were still becoming popular, getting users on their website was a Herculean task. So was getting a response from the restaurants. In order to tackle this, they set up a hotline for booking reservations along with shifting their email-based system to SMS based. Six months down the line, in August 2012, they landed their first investor, who interestingly happened to be one of their early customers. Within a year of being in operation, their team grew from 4 to 30 and their user base grew from 3,000 diners a month to over 8,000 diners.

Partnership & Acquisition

Soon after, they were approached by Times Internet (formerly known as TimesCity), the “Yellow Pages for restaurants” as he called them, for a partnership requiring them to power the “Book Table” button on their website. Within just two months of partnership, they offered to acquire Dineout. In Mr Kapoor’s words, “As entrepreneurs, it was a very difficult and confusing time, because no entrepreneur would start his company and think that within one or two years of the company’s existence, he would have to wash his hands off the company”. Times Internet, however, had different plans. They still wanted the founders to run the company even after the acquisition.

Transition from Table Reservations to A Leading Restaurant Technology Provider

Post-acquisition, from 12,000 diners a month in April 2014, they grew to 54,000 diners a month by April 2015. They scaled to 8 cities, and the team grew from 30 people to 150 which included a 45-people call-centre team. However, booking tables via calls wasn’t a sustainable way to move forward. A software-based system was the need of the hour, and that’s when they acquired Inresto, a small Bengaluru-based technology company.

With Inresto in their portfolio, Dineout grew to be a company that builds technology for restaurants and not just facilitates table reservations for diners. Inresto developed into a tool that catered to all the needs of a restaurant, from Feedback Management, Table Reservation to Order Management and Campaigns. Along with having a user base of over a million users, Dineout currently is the leading technology provider to the restaurants.

Challenges

Dineout did face a lot of challenges such as lack of inter-partner chemistry, lack of clarity, organizational structure, infrastructural issues and doubts on their validity. Mr Kapoor brought to light the fact that one needs to be aware of one’s strengths and weaknesses. Equity shares amongst the partners prior to the acquisition were not equal and this kind of disparity can be brutal. This was overcome after the acquisition by keeping in mind the future growth of the company.

While talking about Dineout’s strategy for acquiring users, Mr Kapoor said that closing the loop, or completing the transaction, is important. To attain this, Dineout introduced Dineout SmartPay, a brainchild of co-founder Sahil Jain, to identify customers on Inresto and make payments easier. They have also aggregated various delivery services like Zomato, Swiggy, Food Panda along with payment services like Paytm, Freecharge, PhonePe, Visa, etc. He also mentioned that if discounts are considered the right way to go, they are actually not. Simply providing discounts is not the right way, but how the discounts are positioned is more important.

Rising above the Competition

On being asked about how Dineout is trying to create a different position for itself among companies such as Zomato, Nearbuy and EazyDiner operating within the same space, Mr Kapoor responded by stating that the USP of the company is Adaptability. Dineout is focused on doing what the restaurant wants them to do and what the diner expects them to do. Zomato has the highest restaurant discovery rate but it lags behind Dineout in table reservations. Dineout SmartPay has recorded more transactions than Paytm in restaurants. From the restaurants perspective, Dineout is far deeper in providing technology than any other competitor. Dineout is also getting into Big Data and Analytics, working with around 40,000 data points, helping partner restaurants with expansion and customer data analysis.

Author: Arpit Gupta

PGPM, Class of 2019, Great Lakes, Gurgaon

Uncovering the Secret of Success in the Corporate Sector: Great Lakes Guest Lecture Series

GREAT LAKES GUEST LECTURE SERIES – Mr ASHISH JAIN

VICE PRESIDENT – RIGHT MANAGEMENT, INDIA

We often take our freedom on social media for granted. We love to show off our brand new purchases, check-in at some of the finest bars and pubs in town, share an insane number of selfies and also express our religious and political views before a large audience. We often forget that we are, in fact, being watched and judged. Our current employers, our prospective employers, nearly everyone who scrolls by our posts builds up an opinion about us.

7^th July 2018: It was a bright Saturday morning. The Ninjas –PGPM batch of 2018-19, at Great Lakes Institute of Management, Gurgaon – were once again decked up in their sharp suits, armed with notepads, pens and laptops, to attend a talk delivered by Mr. Ashish Jain, Vice President of Right Management, India, and his colleagues, Shivpriya G and Ishana Singh. After weeks of exams, project submissions and assignments, an interactive industry engagement event was well overdue. The Ninjas were in for a fruitful learning experience from people who have made the most out of their personal experiences and grown immensely in their professional lives.

Right Management India: Right Management is one of the leading talent development and career management firms in the world. Established in Philadelphia, USA, in 1980, the company has grown by leaps and bounds by establishing its presence in the US, UK, Canada, China and India. It acquired People Tech in 1996 and Coutts Consulting in 2002. It now is a leading brand under Milwaukee-based Manpower Group, one of the largest Fortune 500 staffing firms in the world. Manpower Group CEO Jonas Prising holds a seat at the World Economic Forum. Right Management has participated in the VivaTech Convention, which is a major platform dedicated to technological innovations, where many promising start-ups also come forward to showcase their offerings. The firm is also actively involved in leveraging Artificial Intelligence to ease the hiring process for corporates.

Ashish Jain: Ashish Jain is an alumnus of Institute of Management Technology, Ghaziabad. An MBA specialized in Human Resources and Marketing, Ashish has also completed the HBX CORe Credential of Readiness certification from Harvard Business School. He began his managerial career as a consultant with Positive Moves Consulting in 2008, and worked with the firm until he joined Right Management India in 2010. He started off as a consultant and has worked his way up to the post of Vice President in a matter of 8 years and is now spearheading various digital initiatives in the firm, bringing Artificial Intelligence to the field of talent acquisition and hiring.

Social Media – A Deal-Maker or Breaker: Ashish Jain and his colleagues took the Ninjas through a 90-minutes journey to show them how the effective use of social media, or the lack of it, can make or break a person’s career or a business. Quoting numerous examples from their personal lives and from around the world, they delivered the importance of leveraging social networking to connect with people in a manner that it opens up new pathways towards fruitful career opportunities.

Social networking sites have their own beauty as well as pitfalls. They give each person a platform to interact with people spread across the globe, to present their talents and achievements before all of their friends, to bask in the glory of their latest acquisitions of property or automobiles or to voice their opinions regarding various socio-political affairs. And this is exactly where we need to tread carefully. Suddenly an obsession to rant on political or religious matters, to post an album full of selfies or boast about one’s capacity to consume alcoholic beverages no longer seem to be one of the best things to do on social media. Recruiters increasingly screen candidates on the basis of their social media footprint to analyze their personality and determine if they are fit to be a part of their organization.

The Big Five Personality Traits – Openness, Conscientiousness, Extraversion, Agreeableness and Neuroticism (OCEAN) – form the parameters on which recruiters are beginning to gauge a candidate’s potential to adhere to the organization’s culture, uphold its values and attain its goals. These traits can be measured by conducting personality tests. But sometimes, going through a person’s social media footprint, itself, gives a brief idea about his or her traits. The opinions posted by a person, his or her comments and reactions to contrasting views from others, language, grammar and vocabulary, relevance and importance of the subject in question, and many such factors paint a near-clear picture of how that person might behave in a corporate environment. Sharing posts related to one’s career aspirations and passions, posting relevant and sensible comments on related posts, following influential persons and thought leaders, having a reasonable balance between followers and followed users, following the right people at the right time and steering clear of controversial topics can, on the other hand, help one bag the dream job he or she is looking for.

Social media has become a powerful tool for self-expression and sharing feedback. Corporates are becoming more and more cautious about their interactions with customers, and they have to. We live in an era where a single tweet or a Facebook post from a highly dissatisfied customer can cause a company to lose customers and also cause its share prices to dip considerably. In such an era, a company cannot afford to be indifferent to its customer’s needs and complaints.

In Conclusion: What started as a tool to connect with people, socialize and meet like-minded people has now turned into a major contributor in myriads of aspects of the corporate world. Let us make wise use of this free-of-cost utility to enrich our lives and form beneficial connections. Just like we have learnt to isolate our personal lives from our professional lives, let us also learn to choose among our choices of social networking tools to showcase our personal lives, our hobbies and aspirations, our career progression and capabilities, each in its own best way. As rightfully stated by Ashish, 65% of talent acquisitions take place through referrals. And referrals are created through strong connections with the right people over the right channels. Ashish Jain and his colleagues from Right Management have shown the Ninjas a new perspective towards social media which the Ninjas are keen on following diligently going forward.

Author: Bruno Nellissery

PGPM, Class of 2019, Great Lakes, Gurgaon

S&P Global: An Interactive Industry Engagement Session

May 25, 2018

The PGPM Class of 2019 at Great Lakes Institute of Management Gurgaon welcomed executives from S&P Global – Mr Dushyanth Sekhar, Director – Content Automation Robotics & Extraction (C.A.R.E), Ms Nupur Jain, Talent Acquisition Lead, Gurgaon, Ms Rajni Kataria, Analyst, Talent Acquisition, Gurgaon, and Mr Saransh Arya, Content Systems Analyst, Operations Enablement; to speak on the fourth industrial revolution – Robotics, Machine Learning and Artificial Intelligence, on Friday, May 25th, 2018.

S&P Global has been providing intelligence that is essential for clients to make decisions with conviction for over 150 years. S&P provides data and analytics, research and commentary, benchmarks and credit ratings through the collective strength of its divisions – S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices and S&P Global Platts.

Mr Dushyanth said, “Machines are becoming like humans but still a large part of it is mathematical (cognitive computing).” With a higher degree of innovation, S&P Global seeks to reduce the need of human interventions in tasks which are irksome and mundane otherwise.” He emphasized that he strongly believes in the democratization of technology. Growth in technology has paved way for companies to develop better algorithms and influence their market accordingly. Furthermore, machine learning has changed the definition of traditional programming and in the modern times, the output itself is the program. According to Mr Sekhar, the trick is feeding a data set that will teach the algorithm to decipher the data.

Great Lakes Institute of Management also focuses on coupling analytics with business knowledge which gives business graduates of this generation an opportunity to introduce newer concepts to the corporate world. Therefore, this interaction between S&P Global and Great Lakes Institute of Management, Gurgaon, was a perfect platform for sharing new and innovative ideas in the said fields of Machine Learning, AI and Analytics.

Author: Hita Gupta

PGPM, Class of 2019, Great Lakes, Gurgaon

The Success Mantra for Start-Ups: Great Lakes Guest Lecture Series

GREAT LAKES GUEST LECTURE SERIES – Mr DEEPAK GOEL

CEO – KARMACIRCLES

“Do. Or Do Not. There is no try” – Yoda, Jedi Master

Understanding of the above quote is an important pre-requisite for an entrepreneur to be successful. The path of Entrepreneurship is the one that is filled with utmost uncertainties that one can face compared to the other naturally progressing career options.

Being an aspiring entrepreneur, Great Lakes, offered me ample opportunities to interact and learn directly from the masters of this trade. As the campus is located in the corporate hub of the country, Great Lakes, Gurgaon enables extensive industry engagement with entrepreneurs, CXOs and industry experts as they visit the campus regularly to share their perspectives with the future business leaders of the nation. That’s how our batch (PGDM 2017-19) got to meet Mr Deepak Goel, CEO & Founder Karmacircles.

Mr Deepak Goel’s Guest Lecture at Great Lakes Institute of Management, Gurgaon was a compilation of his life and thought processes that aimed at providing the students with a more Entrepreneurial viewpoint of life rather than just living in terms of pay packages. An IIT-Delhi educated techie who went on to live the “American Dream” with his job at Microsoft to pursuing his MBA at UC, Berkeley to working at multiple companies from scratch with an entrepreneurial spirit and making them grow to where they are today, he has worn multiple hats because of his multi-faceted skill sets. This is what differentiates him from the other bunch of entrepreneurs, at least in the Indian context. He truly learnt the art of Entrepreneurship in and out, theoretically and practically to be able to follow his life calling of creating Karmacircles.

The lecture was a mix of Startup Organizational Culture, Valuation of Startups, General Principles of Success and quite an insightful bunch of advice to the multiple questions asked by the Students.

At the start of the lecture, he laid a very simple formula for a successful startup involving just four steps. (1) Identify the problem you want to solve, (2) Solve the problem, (3) Monetize the Solution created and then (4) go for more money to scale up the solution. A rather simple algorithm which in reality is really difficult to follow as even developing/handling that one simple product/solution is quite complex. This is what calls for the Product Management Concept. Explaining his understanding and experiences in Product Management, he expressed dissatisfaction of how Product Management is done or pursued by organizations in India as it still remains to be a highly misunderstood concept in the country. Being a seasoned professional in the field, he emphasized how the concept can help in building successful products within a company, going on to creating multiple successful companies within a big company, like Google. Working at Microsoft, he knew much more about Google and its processes than Microsoft which earned him the name of “The Google Guy.” He then shared some insights as to how Google managed its Product Line and has grown from a Search Engine to the huge yet entrepreneurial tech-conglomerate it is today.

He then went on to share his learning experiences under the guidance of Eric Ries of the Lean Startup fame and even Eric Ries’ Guru Steve Blank. The two major concepts he learnt were The Value Hypothesis and Growth Hypothesis. When these philosophies are incorporated in a company in its ideation phase, it significantly enhances its probability of achieving long-term success, thereby, ensuring value and growth creation.

Explaining Value Hypothesis, Mr. Goel talked in detail how companies can create value. Not just in monetary terms, but value that customers can relate to. But for doing so, the companies must have an eagle eye vision of the solution of the problem that they set out to tackle. Giving real examples from the start-up and corporate world, he differentiated how certain companies create value straight away to companies that create value over time.

Constantly comparing his Valley experience to his Indian experience, he stated that Indian start-ups and new-age companies mainly focus only on creating monetary value but not the intangible value and many of those companies go on to create initial momentum, to a great extent monetize it, but keep pushing their goalposts for the value creation. One of the main questions he raised during the lecture was whether these companies will be able to continue the momentum once the cash inflow slows down.

Explaining Growth Hypothesis, he talked about continuously doing what you do best and create personal and home-ground advantage in areas as such to create a true product that can grow sustainably over time.

Commenting on the Indian attitude of approaching jobs, he shared his story further and explained how he took several pay cuts in order to expand his learning curve, something he finds lacking in the Indian scenario. Linking the topic, he shared the factors one should consider while taking up a new job and said that the person you are going to work for, is the most important factor. Not being completely driven by package but rather through the group one is going to work with and the learning outcome one has out of the job as other major factors. He advised students to be ethical and act professionally when it comes to working in organizations.

In the last few minutes of the lecture, he gave a brief glimpse of his passions which include, Social Networks, Mentoring, and creating valuable products that solve problems. Being an aspiring entrepreneur myself, I found this session to be the most illuminating.

Such interactions with industry stalwarts prepare the students for the challenges of the business world and Great Lakes gives utmost importance to these guest lectures as they are the most crucial ingredient for developing business ready managers. The importance of these interactions is evident with the fact that 150 plus industry leaders, entrepreneurs and CXOs have visited Great Lakes last year and shared their valuable insights with the students to prepare them for what’s to come.

Author: S SnehanshN

PGDM, Class of 2019, Great Lakes, Gurgaon